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Our promise of quality certainly does not stop at the wonderful range of games we supply to our players. You can expect the highest level of support from our round the clock customer support department.
Should you have any enquiries, or wish to provide us with feedback, please send an email to feedback [email protected]
At Riviera Play your username is the email you registered with. Your password is private and not saved in our system. If you forget your password, you can reset it by clicking on 'Forgot your password?'. If you don't remember the email address that you registered with, please contact our support team. If you don’t receive an email within several minutes, please check your “Junk mail”.
Unfortunately, you can’t change your account name, but you can certainly change your password.
Absolutely! Riviera Play encrypts all the information and credit card details provided by players, using 256-bit Secure Socket Layer (SSL) technology. Your credit card details are only sent once to Riviera Play and then stored encrypted in Riviera Play secure systems.
Yes. You can freeze your account within time frames of a day/week/month. Please contact Support and they will execute your request.
Yes. You can use the same account from your mobile device. Riviera Play uses advanced technology that lets its players enjoy the full casino atmosphere on your mobile screen, including secure deposits and withdrawals of money.
Yes you can. Please contact our Support and they will close it for you.
Riviera Play offers several types of bonuses including: A 100% welcome bonus, free spins, weekly random bonus wheel promotion, Cashback and more. For more information about our bonuses please visit the Promotions page.
Yes. Once a member makes his first deposit he automatically joins our loyalty program and starts enjoying its benefits.
Yes. You can limit your deposits in to a maximum amount of money within a time frame of a day/week/month. Please contact Support and they will do this for you.
No. All transactions are completely free of charge.
Yes. The minimum amount for a withdrawal is 300 Euro.
It should take no more than 24 hours for us to process your request, plus 3-5 business days depending on your bank’s location.
A Swift Code (a standard format of BIC code) is an 11 character identification code for a particular bank used for transfering money between banks. Many banks include this information in their online customer account login. Alternatively you can contact your branch.
IBAN is a unique code for each bank account. It starts with your county code followed by letters and numbers, often used for transferring money between banks. Many banks include this information in their online customer account login. Alternatively you can contact your branch.